Privacy & GDPR

‍Our contact details ‍

Name: Unloq Social Ltd trading as SocialScouts

Address: 128 City Road, London, EC1V 2NX

Phone Number: 02034 883279

 E-mail: privacy@socialscouts.co.uk

The type of personal information we collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• IP Addresses
• Social media account details and authorisation tokens
• Address details
• Telephone numbers
• Email addresses

‍
‍How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Provision of the software dashboard
• Connecting and maintaining the connection to social networks
• Creating and scheduling your social media content
• Posting to your social network profiles

We also receive personal information indirectly, from the following sources in the following scenarios:

• Internal analytics
• System and software improvements
• Calibrating our software tools
• Improving and creating new features

We use the information that you have given us in order to fulfil the service or services that you have ordered from SocialScouts.

We may share this information with subcontractors, employees, contractors and approved partners to fulfil our obligations as a service provider.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@socialscouts.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

 (f) We have a legitimate interest.

‍

How we store your personal information 

Your information is securely stored. 

 We keep your personal information including contact information and social network information for the duration of time required to fulfil your order on an ongoing basis. We will then dispose your information by deleting your information within a period of 6 months after your order is complete or you've notified us in writing that you no longer wish us to continue with the SocialScouts subscription service.‍

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at privacy@socialscouts.co.uk if you wish to make a request.

 
How to complain‍

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@socialscouts.co.uk
‍

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk